Messaging program

Last updated August 12, 2026

agingLens is a product of Suri Ninio Consulting LLC ("we" and "us" on this page). This page describes the text messages sent through agingLens to residents of skilled nursing facilities and to the family members responsible for their accounts, and how to stop receiving them.

How to stop

Reply STOP to any message and the texts stop. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. You will receive one confirmation and nothing after that.

Reply HELP for help, or contact the business office at the facility.

Stopping texts does not stop your statements and does not change what you owe. You will keep receiving statements by mail or email as before.

Who the messages come from

Messages are sent on behalf of the skilled nursing facility that cares for you or your family member. The facility decides who is contacted and about what. We operate the software and deliver the messages for them.

The facility's business office is the right place to call about a balance, a payment, or a message you did not expect.

What we send

• A notice that a new statement is ready
• A reminder about a balance that is still open
• A reminder before a scheduled automatic payment is charged
• A receipt after a payment is taken

We send no marketing or promotional messages of any kind, and we never will through this program.

How you opted in

You receive these messages because permission was given: either you agreed when the facility asked you, or you followed an opt-in link sent to you and confirmed it. Consent is recorded against the account with the date it was given.

If you do not believe you agreed to text messages, reply STOP and tell the facility's business office. Both will be honored.

How often

Frequency depends on your account and your facility's billing cycle. Most people receive a small number of messages each month at most, typically one when a statement is ready and one if a balance stays open. There is no fixed schedule and no bulk sending.

Costs

Neither agingLens nor the facility charges you for these messages. Message and data rates may apply depending on your mobile plan.

Delivery

Carriers are not liable for delayed or undelivered messages.

Your information

Mobile numbers and messaging consent are used only to send the messages described above. We do not sell them, rent them, or share them with anyone for marketing purposes.

Resident information handled inside agingLens is governed by the written agreement, including the Business Associate Agreement, signed between us and each facility. The privacy notice covers this website.

Contact

Questions about this messaging program go to us at hello@aginglens.com. Questions about your balance go to the facility's business office.